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Consonus Technologies is a Premier BMC Partner, delivering IT service management solutions that facilitate IT operational excellence, helping businesses optimize IT service levels at the lowest operational cost.

Consonus Technologies has been a leading BMC Software and legacy Remedy partner for more than 12 years. Together, our expertise with the planning, implementation and integration of solutions—built on scalable, available, reliable, and high-performance computing infrastructures—will empower your team with best Business Service Management (BSM) practices.

As a Premier BMC Partner, we have the specific and unique expertise required to implement ITSM tools and ITIL® and BSM best practices. Our experience also includes the Magic and Marimba products and the ability to integrate BMC solutions with other customer applications including SAP, Peoplesoft, Oracle, LanDesk, SMS, Rational, and Choicepoint. We provide certified expertise with other solution vendor products such as Sun, NetApp, Symantec, FileNet, and others. With more than 12 years of implementation experience, we have refined our proven methodologies with satisfied customers across multiple industries.

What Makes This Relationship Unique?

600 customer-base throughout the United States and North America
BMC® Remedy® Approved Certified Consultants
Full Service ITIL Practice including Masters Certifications & ISEB Accredited Education Training
Technical certification for BMC® Remedy®, Magic®, Marimba®, BMC Performance Manager™ and PATROL®, Dashboards, BMC® Event Manager, BMC® Service Impact Manager.
BMC Remedy Service Management Authorized Education Partner
Level 1 Support Partner
30 Technical Systems Engineers

BMC Routes to Value Coverage

Incident and Problem Management
Infrastructure and Application Management
Service Impact and Event Management
Asset Management and Discovery
Change Configuration Management
Service Level Management

How Can You Benefit?

Pathfinder, our project management methodology, enables a focused and efficient delivery of services. Consonus Technologies' expertise is in designing and deploying stable, flexible, and high-performance computing infrastructures and applications, ensuring the availability that our customers demand. By first gaining a thorough understanding of your specific challenges, we develop and design a service desk infrastructure management solution that is tailored to your individual needs. Our customer-focused approach to solutions deployment ensures that you will:

Increase customer service and support
Better monitor and manage the business processes involved in the delivery of IT services
Increase distribution of internal knowledge
Control the Total Cost of Ownership (TCO) of your IT Asset

BMC Certified

Consonus Technologies’ Professional Services organization has certified experts who can architect, deploy and provide valuable knowledge transfer for the following BMC products:

BMC Performance Manager – all application Knowledge Modules (Oracle, SAP, etc.)
BMC Performance Manager Portal
BMC Topology Discovery
BMC Configuration Manager (Marimba)
BMC Event Manager
BMC Service Impact Manager
BMC Transaction Management Application Response Time
Remedy ITSM (Incident, Problem, Change, Asset and SLA Mgmt)
BMC SLM
Integrations with other monitoring tools (HP OpenView, NetIQ, Tivoli, and others)