As a Symantec Partner, CTI has expertise in solution strategy, design, and delivery across heterogeneous environments. Symantec technology is the world leader in providing solutions to help individuals and enterprises assure the security, availability, and integrity of their information. across a wide range of customers and industries.

CTI Customer Care
Dedicated to solving customer technical problems, our Customer Care team partners with Symantec Technical Support to diagnose and resolve customer issues in a quick and efficient manner. We offer levels of support—from proactive, mission-critical service to basic, self-maintenance—that other companies cannot match. Our experience includes comprehensive support for Sun, STK, Remedy, Network Appliance and Symantec. CTI resolves over 90% of Symantec calls that come into our call center and we are the only organization that provides this authorized service across the entire Sun and Symantec product lines. The result of our investment and dedication is an extremely satisfied Symantec customer base that leverages Symantec technology to the fullest.

Veritas NetBackup Support
Consonus Technologies has one of the top NetBackup support organizations anywhere. We retain the highest level of certification offered through Symantec/Veritas’ TSPP support provider program, and our Customer Care team resolves more than 95% of all issues inhouse without the need for escalation. This translates to faster overall resolution of support issues.

Click here to read more about our experience and expertise with the Veritas Netbackup 6.5 product upgrade.