“At one point, the vendor wanted to give up and simply say the problem was with the county server. CTI wrote a great email back to this vendor outlining why they didn’t want to give up. Thank goodness they did, because their persistence paid off. Their attitude and diplomacy are exactly what we like to see in our support people.”
- Government township
“The company’s engineers seem to be of a better cut than most of those from the small outfits I’ve seen. One of the Customer Care team members has been out here a lot and has almost completely cleaned up after the mess that was left by a previous company. He is one of the most competent Sun gurus that I’ve had the pleasure of working with, and he has pulled us out of some real pickles.”
- Pre-packaged software company
“CTI has been a Class-A partner for us, coming through when others have failed. They have gone the extra mile to help us meet last-minute deadlines and have kept abreast of our business needs as our company has grown and our needs have changed. We consider them a valuable, vital partner.”
- Large telecommunications company
"Our support agreement with CTI has proven critical to providing the level of uptime our customers demand.”
- Leading business service provider
"CTI, you saved the day! Thanks for your diligence and professionalism, and for being able to fix my Netbackup Server. It's been great working with you guys."
- Integrated biopharmaceutical company
“We've had a great experience working with our CTI technician. He has met and exceeded our expectations by relentlessly pursuing for superior customer service and has been a key in mediating our dealings with the vendor. We truly appreciate his efforts.”
- B-2-B communications solutions & services provider
“During our last full Disaster Recovery test we once again witnessed our CTI technician exemplifying the role of technical support representative for Consonus Technologies.”
- A leading producer of construction aggregates
“The support that CTI has provided us is outstanding, and unparalleled in the industry. I can’t think of a time in our entire relationship when I have been unhappy with CTI support, or when they have been slow. They are excellent.”
- Southeast commerce & shipment company
“I want to convey my great appreciation for the quick response, professionalism and expert help that our CTI technician provided recently. I was in a bind, needing good Solaris expertise to guide me through, and he met the task extremely well.”
- Electric power equipment manufacturer