Aligning IT with Business Objectives
The Configuration Management Database (CMDB) is an intelligent data repository that offers greater alignment of disparate IT functions to common business priorities with accurate, pervasive, and business-aware visibility into the dependencies between business processes, users, and IT infrastructure. IT provides a single source of truth for your IT environment, thus ensuring a consistent approach to maintaining IT processes, such as incident, problem, change, configuration, asset, and service impact management. These types of applications—combined with a federated CMDB—provide the best-practice process structure and control as specified by key industry standards such as ITIL®.