Service Impact Management solutions link your business services and IT infrastructure to help you manage what matters to deliver Business Service Management (BSM). These solutions enable you to manage the impact of technology changes on business and business changes on technology in real time and into the future.

Businesses need solutions that enable IT organizations to direct their efforts to be in line with business priorities. By relating the IT infrastructure to the critical business services it supports, Service Impact Management solutions improve the ability of IT organizations to solve problems and prioritize them within the context of the business.