“Aligning IT and business goals” has been the
number one initiative reported by CIO’s worldwide
for two years in a row.

Business Service Management (BSM) is a strategy for managing IT from a business perspective. By implementing BSM, companies can:

• Align IT operations to directly support critical business objectives
• Identify and optimize key processes in their enterprise
• Improve the quality of critical services which can impact business success
• Better manage multiple applications, databases, and networks across the IT infrastructure

BSM combines best practice IT processes (such as support for ITIL®), automated technology management, and a shared view of how IT resources directly support the business. It is the most effective approach for managing IT from the perspective of the business.