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CTI :: IT Service Management
 

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Configuration Management
 
Configuration Management is most commonly defined as the management of features and assurances through control of changes made to hardware, software, firmware, documentation, test, test fixtures and test documentation of an automated information system.

CTI can aid you in this process area through our experience and expertise with the following BMC products:
  • Application Management - BMC® Application Manager reduces IT costs, helps departments meet growing service level demands, and reduces business risk associated with application downtime and virus attacks by automating the delivery, installation, updating, repair, removal, and management of applications on desktops, laptops, servers, and mobile devices.
  • Configuration Discovery - BMC® Configuration Discovery optimizes business availability and streamlines resolution processes by easily discovering and collecting accurate hardware and software configuration information on servers, desktops, laptops, and handheld devices across major platforms.
  • Patch Management - BMC® Patch Manager enables the management and deployment of security and functional patches on desktops, laptops, PDAs, and servers across the enterprise, thus helping administrators to save time, improve response times, and reduce attack-related risks.
 
Client Testimonial

CTI has been instrumental in helping us implement BMC Topology Discovery. We have a wide array of applications, operating systems and devices, and CTI was able to apply their vast experience towards the successful implementation of BMC Topology Discovery. Their technical knowledge, practical approach, and close relationship with BMC has been beneficial as we worked together on the implementation. We highly recommend CTI as a partner for the implementation of BMC's Topology Discovery product!

- Karen Parness,
Sr. Program Manager
Applera

 
CTI Solutions
CTI Solutions

Click here to view a list of ITSM products and solutions we are certified to architect, deploy and support.

  

 
 
 
 
 
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