It is often quoted that

80% of system downtime is due to unplanned changes being made to your infrastructure.

Add to that the increased need for compliance reporting, and it becomes clear why Change Management is so critical for your environment.

Fortunately, you can manage data center change effectively, in a way that enables change to help, rather than hurt, your business. An integrated solution for change management combines best practices like the IT Infrastructure Library (ITIL®) with a configuration management database (CMDB) which has both intelligent and predictive technologies to help you to thrive in a rapidly changing IT-driven business environment. Defining your Change processes is critical to your success and linking your other ITSM components will provide for a more robust and effective system. CTI has more than 14 years of experience helping customers design and implement Change Management solutions using ITIL best practices.