With effective Service Level Management (SLM), IT can manage the entire range of service level agreement (SLA), from defining SLAs and monitoring compliance to collecting and analyzing KPI data, addressing problem areas, and continually refining the services offered. SLM enables real-time, proactive SLA management to ensure that you meet or exceed expectations. As a result, you can keep IT service delivery and support closely aligned with business requirements and continually improve service quality.