ITSM provides an integrated set of processes to provide efficient Incident, Problem, Change, Asset, Service Level and Service Request Management. Consonus Technologies has spent the past 14 years helping customers define and implement these systems. We take a process-based approach based on ITIL best practices to provide you with a well defined roadmap of the requirements for IT Service Management to solve your business issues.

CTI addresses the core solution areas within ITSM through the following offerings:

• Asset Management
• Change Management
• Configuration Management Data Base (CMDB)
• Service Desk
• Service Level Management
• Service Request Management