Infrastructure & Application Monitoring

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Infrastructure & Application Monitoring

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	Infrastructure and Application Monitoring

Since most business functions are tied to the applications that support them and the infrastructure they are built upon, the management team is typically trapped doing maintenance and support. This reactive approach can take up to 70 percent of a group's resources. IT must also align with ever-changing business goals without the ability to increase headcount or budget. In addition, this may also put the business at risk of going over budget and experiencing catastrophic downtime if they do not devote resources and time to develop and implement standardized processes.

You need to be able to:

Improve IT efficiency
Improve service quality
Create a secure and compliant environment
Develop comprehensive scenario planning
Prevent business disruption by designing and testing production application performance in development
Escalate fewer production problems to the development organization

CTI can aid you in this process area through our experience and expertise with the following BMC products:

BMC Performance Management
Infrastructure and Application Management enables you to significantly improve IT efficiency and reduce costs by managing IT components in the context of the entire infrastructure and operations environment, with a clear and focused view of the impact on business services.
Event Management
Service Impact and Event Management integrates service impact management with event processing automation to build a service model that maps IT components to the business services they support; consolidates, enriches, and correlates events; and determines root causes and the impact of events on business services.
TM-ART Application Monitoring
BMC® Transaction Management Application Response Time accurately reflects the quality of end-user experience related to applications and business services.

Fit Within ITIL
Infrastructure and Application Monitoring supports ITIL guidelines for availability management, IT service
continuity management, and service level management.

Did You Know?

According to Forrester, “Statistics show that at least 50 percent of alerts are not seen by event management systems, but are actually from user calls, and it takes an average of six calls from the service desk to identify which IT operation group is responsible for correcting the problem.” (Forrester Research, “Intelligent Infrastructure Event Management,” Jean-Pierre Garbani)