“We needed a solution that would scale to support that growth and that offered the flexibility to tailor functionality to our environment and develop custom applets that would deliver additional value."-Ned Maliski
Executive VP of Production Technologies Support
Countrywide Home Loans
A power company was utilizing a variety of tools within their IT infrastructure, but had no single source for effective application monitoring. CTI performed an Application Performance Monitoring Assessment including initial discovery, detailed tool analysis and technology roadmap to provide centralized management of assets and better utilization of current technology, resulting in immediate business and process improvements.
Without a consistent asset management solution, a global communications provider experienced challenges in identifying, managing and fully utilizing their existing assets. CTI helped them better define their processes using ITIL and Configuration Management best practices.
CTI provided a U.S. military division with custom development of a Bill of Material system, an Inventory system and a Cycle Counting Module.
A large beverage manufacturer needed a better way to track lease information, software licenses, service level agreements, and warranty contracts associated with IT assets. CTI implemented Remedy Version 7.0 of BMC’s Atrium CMDB and Remedy Version 7.0 Asset Management, providing cost savings around leases and contracts, software licensing compliance, and improved service to their internal customers.
A healthcare service provider was experiencing low customer satisfaction due to an aging IT Help Desk system. Beginning with a BMC Remedy Service Desk implementation, CTI delivered a complete solution to improve the overall quality of IT service delivery back to the business.
A global leader in consumer weight-loss services was struggling with a poorly implemented BMC Remedy solution. Through strategic planning exercises, CTI helped them redeploy an effective and functional Remedy Service Desk implementation, which has become a firm foundation for their rapidly growing business.
A specialized healthcare programs provider was struggling to manage multiple operations, which had become chaotic and often reactive in nature. CTI implemented a complete enterprise monitoring and management solution, providing proactive support to mission-critical medical applications.
A state university known for its groundbreaking research and high-quality education wanted to better manage their critical business services. CTI assisted them in implementing BMC Enterprise Infrastructure and Application Monitoring, resulting in faster, more efficient, and more proactive incident response and resolution processes.
The world’s largest asset management investment firm struggled with a home-grown Help Desk solution. Thanks to CTI’s experience and expertise with ITIL best practices, Remedy and CMDB, the customer has an improved Service Desk model and is better able to manage escalation and resolution of problems, has built a knowledgebase for proactive problem mitigation, and has lowered overall costs associated with problem resolution and system support.
A retirement investment firm sought to update a complex, aging infrastructure that had multiple tools to monitor and manage the environment, yet minimal documentation on applications and servers. CTI leveraged the ITIL best practice framework to provide a practical approach focused on delivering useful, measurable business results through improved technology, process and staff knowledge transfer.