Through our Customer Care service, we provide multi-vendor, fully certified and authorized 7x24 Tier 1 and Tier 2 software technical support and hardware technical support for the following partners:
- HP
- Hitachi Data Systems
- Network Appliance
- Sun Microsystems
- Symantec
- VMWare
Authorized and audited by vendors, Consonus Customer Care programs regularly out-score competitors. For example, Consonus has achieved a perfect score in the Sun HELPDESK Audit for the past five consecutive years. And – as Symantec’s 2008 Partner of the Year – it’s one of only six members in the Veritas™ Technical Support Provider Program in North America.
About Consonus Customer Care
Consonus offers unparalleled IT technology support for your IT infrastructure. If you are using a Consonus solution without a Consonus Customer Care program, you are missing out! Consonus offers unparalleled service and maintenance contracts to help you support your software and hardware maintenance, get the latest updates, and keep your system running efficiently. We offer a variety of services including:
- Expert IT technology support
- Free software updates, services packs, and patches
- Preventative network maintenance
- Customer newsletters, service bulletins, and technical alerts
- New product availability notices
- Phone support
About the Consonus Customer Portal
Design to augment the company’s data center, IT managed services, IT Infrastructure, and IT Consulting Services, the Consonus Customer Portal serves as a digital gateway to Consonus’ expert IT customer support staff as well as real-time access to their systems.
Featuring streamlined access to Support Requests, and Network, Infrastructure, and Bandwidth Monitors – and supplemented by intuitive dashboards for Consonus products such as Consonus SAFE™ Secure Archiving for the Enterprise™ – the Consonus Customer Portal is the company’s most recent investment in customer care.
The secure system enables customers to open, update, or view tracking information for IT Customer Support Requests. Usage statistics and account intelligence are at their fingertips. Employing the latest ITIL-compliant version of BMC’s Remedy™ IT Service Management Suite and supplementing Consonus’ legendary customer service call center, Consonus designed the Customer Portal with simplicity in mind, offering essential information in as few clicks as possible.
With Consonus Customer Care, customers speak directly to a Tier II qualified engineer – eliminating the need to spend unnecessary time going through an automated system or Tier I support desk. Consonus’ distinctive approach to IT customer support means accelerated problem resolution, resulting in less downtime and significant cost savings.
Consonus IT support engineers offer an average of over 13 years in IT support services and 6 years with Consonus. And, through classroom and virtual training, Consonus continues to invest in their expertise. Customers can count on Consonus to keep pace with technology’s best.
If you do not currently have a Consonus Customer Support Portal account and are interested in learning more about Consonus' Customer programs, please contact us today.