ITIL® Assessments
Consonus leverages industry best practices and standards to help you implement solutions that reduce costs, optimize technology investments, and maximize operational effectiveness across a wide array of integrated IT processes. We work with you to provide the entire technology lifecycle — from standards development to product procurement to contract management. Our service management solutions are integrated with our managed services offerings and IT Consulting to create a full spectrum of enterprise support services that assure the availability, performance, and utilization of the technology infrastructure.
Consonus ITIL® Assessment Process
During the ITIL® Service Management Assessments, Consonus facilitates workshop sessions with key business leaders and technologists to assess current maturity of service management capabilities and practices measured against ITIL® best practices. Each ITIL® assessment offer provides varying levels of process review, risk analysis and recommended service improvement plan detail.
Our team conducts ITIL®-based Service Management Assessment workshops at your organization to evaluate your IT department's current maturity of ITIL® service management process capabilities and practices measured against ITIL® best practices:
- Process Initiation — For customers seeking an awareness of current ITIL® Service Management process maturity. Key deliverables are:
- Consonus-facilitated half-day workshop and survey
- Compare and contrast IT infrastructure and ITIL® processes against business goals
- Identification of potential strengths and weaknesses in the delivery of reliable IT services and service management process
- Introduction to ITIL® processes
- Process Analysis — For customers seeking an awareness of specific service management process improvement. Key deliverables are:
- Risk Analysis determines major areas of risk to the delivery of reliable business solutions and enables the development of key recommendations to address those risks
- 8 to 12 interviews with appropriate Customer staff to examine vital criteria within each assessment topic area (ITIL® Service Management processes along with service desk function)
- Comparison of results to maturity model
- Documented report and presentation of findings
- Process Assessment — For customers seeking a comprehensive end-to-end assessment of their IT Service Management processes. Key deliverables are:
- In-depth process assessment of the effectiveness of IT Service Management practices underpinning the reliable delivery of key business solutions
- Comprehensive examination of ITIL® assessment criteria, covering all 13 ITIL® processes
- 15 to 20 interviews with appropriate Customer staff and follow-up data-gathering (cross-validation)
- Evaluation based upon maturity matrix
- Detailed report and numerical baseline scoring to drive and measure service improvement
- Formal presentation of findings
Benefits of Consonus ITIL® Assessment
A known leader in ITIL® service management tool implementation, Consonus has the knowledge and expertise to assist your IT organization in moving from an inward-focused technology-centric team to a business- and customer-focused services management provider. Our ITIL® assessment portfolio provides you with immediate benefit by offering insights and recommendations regarding approach, potential challenges, prioritization, and methodology of current and future projects. Unbiased in our political and vendor interests, we act as a consultant, helping you maximize your Return On Investments (ROI).
Combining our IT Assessment offers, process implementation with service management tool design and configuration, Consonus can provide your organization with seamless ITIL® service management capabilities.
