Consonus Technologies Scores High with Sun
(February 12, 2009) Cary, NC - Consonus Technologies Inc., a national data center and IT managed services provider, recently received top scores on annual support services audits with technology partner Sun Microsystems.
For the fifth consecutive year, Consonus Technologies' support services team has received a perfect score (100%) on its Sun Help Desk Accreditation (HDA) program assessment, Sun's annual audit of the company's ability to provide Sun end-user support according to their standards of quality and service excellence.
CEO Mike Shook calls Consonus' support services an integral part of its business. As an elite partner of this manufacturer, Consonus offers a suite of technical support services designed to supplement its customers' data center-based IT solutions by providing a multi-vendor support offering that reduces time resolution.
"We were the first partner in the country to pass Sun's annual Helpdesk Audit with a perfect score-and we've maintained this for five consecutive years," says Shook.
The Sun audit found that Consonus' help desk operation continues to meet the program's operational readiness requirements, which they rate according to several categories, from "Policies and Procedures" to "Staffing and Training" and "Customer Satisfaction."
A Sun partner for nearly 21 years, Consonus offers everything from architecture, product fulfillment, and service in support of Sun infrastructures. "Consonus has been a valued partner since 1988," says account executive Gary Blandino. "They have cultivated some outstanding trusted-advisor relationships with their customers, while ensuring the high quality professional services delivery that is consistent with Sun's proven methodologies."
