CARY, NC - July 8, 2008 – Consonus Technologies Inc., a national data center and IT managed services provider, recently received top scores on annual support services audits with technology partners Sun Microsystems and Symantec.
For the fourth consecutive year, Consonus Technologies’ support services team has received a perfect score (100%) on its Sun Help Desk Accreditation (HDA) program assessment, Sun's annual audit of the company’s ability to provide Sun end-user support according to their standards of quality and service excellence. In addition, Consonus received top marks from Symantec as part of their annual Technical Support Partner Program (TSPP) audit.
CEO Mike Shook calls Consonus’ support services an integral part of its business. As an elite partner of these manufacturers (they also partner with BMC Software, Network Appliance and Hitachi Data Systems), Consonus offers a suite of technical support services designed to supplement its customers’ data center-based IT solutions.
“We were the first partner in the country to pass Sun's annual Helpdesk Audit with a perfect score—and we've maintained this for four consecutive years,” says Shook.
The Sun audit found that Consonus' help desk operation continues to meet the program's operational readiness requirements, which they rate according to several categories, from “Policies and Procedures” to “Staffing and Training” and “Customer Satisfaction.”
A Sun partner for nearly 20 years, Consonus offers everything from architecture, product fulfillment, and service in support of Sun infrastructures. “Consonus has been a valued partner since 1988,” says account executive Gary Blandino. “They have cultivated some outstanding trusted-advisor relationships with their customers, while ensuring the high quality professional services delivery that is consistent with Sun's proven methodologies.”
Consonus also performed well on its annual Symantec TSPP audit, again confirming their status as a premier partner. Based on customer support case information recorded by both companies, for cases closed between Oct. 1, 2006, and Sept. 30, 2007, Consonus’ support services team resolved greater than 95% of its customers' Symantec-related cases without having to engage Symantec's backline support organization.
"Consonus' consistent high quality performance as a Symantec Technical Support Partner demonstrates a shared commitment to providing world-class service to our customers,” says David Hare, Vice President of Symantec Global Enterprise Support Services. “We look forward to continuing to work together to ensure customers are highly satisfied with their solutions. The elite partners in TSPP have demonstrated that they can deliver world-class support of comparable quality and depth of knowledge as our own internal support teams."
An original member of the Symantec TSPP program, Consonus Technologies remains within an elite group of eight U.S.-based Symantec partners in the program.