Customer Contracts

Consonus Rules and Regulations
For quotes signed on or after January 1, 2008

Oracle Customers only: 
The support attachment listed below is in effect as of April 16, 2010.

Terms & Conditions for Support Contracts

• Managed Services Attachments
  • MSMSA for Managed Infrastructure
    
  • Remote Systems and Network Management SLA
    
    
• Support Attachments:
• Multicare Support Attachment
• NetApp Support Attachment
• Oracle Support Attachment 
• Symantec/VERITAS Support Attachment
• Sun Software - Service Plans
  • Basic
  • Standard
  • Premium 
• Sun Spectrum - Hardware Service Plans
  • Gold 
  • Next Business Day
  • Platinum
  • Silver
• Sun Spectrum - Storage Service Plans
  • Bronze
  • Gold
  • Platinum
  • Silver
• Sun Spectrum - System Service Plans
  • Bronze
  • Gold
  • Platinum
  • Silver
• Sun Spectrum - Windows Plans
  • Bronze
  • Gold
  • Platinum
  • Silver

Support

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  • EMC Support
  • HP Support
  • IBM Support
  • NetApp Support
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  • Symantec/Veritas Support
• Tech Tuesdays
• Customer Contracts
• Customer FAQs

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