Consonus Customer Care
Multivendor Support Services to Protect Your IT Investment
With over two decades of IT experience providing technical support, parts, and people, Consonus provides superior IT multivendor support services to satisfy all your data center and infrastructure requirements. Having owned and operated our own call center for 20 years, our certified technical support engineers can quickly triage technical issues, find the root causes of problems, meet SLAs, and manage to resolution.
Consonus MultiCare multivendor support services comprises technical support and expanded services for hardware and software for multiple hardware platforms to ensure you receive the coverage your business demands.
- Single-source accountability for hardware, software, and third-party peripherals
- Multivendor support services for Dell, IBM, Sun, EMC storage, and many more manufacturers.
- Maintenance for all servers and storage systems regardless of manufacturer, platform, or age — even end-of-life systems
- Remote application management for NetBackup and Enterprise Vault
- Remote systems and network management
- Remote Replication
- Consolidated contract management
- Quick resolution with a proven, systematic approach — scored a 96% case resolution rate on recent Symantec audit
- Direct access to expert IT technical support engineers
IT Technical Support for the Data Center and Beyond, 24x7x365
Maximize your investment in IT infrastructure and people with IT customer support you can trust. Our field specialists help to minimize downtime and increase productivity with IT maintenance services that address a myriad of data center and IT Infrastructure issues.
- 24x7x365 availability
- Expedited response times — in most cases, less than one minute
- Customized Service Level Agreements (SLAs)
- Certification from multiple vendors in virtually every area of IT expertise
- Electronic case tracking
- IT customer support portal for viewing asset and case information online
Consonus industry experts specialize in hardware support and software technical issues for complex heterogeneous environments — we are your one-stop shop for all of your IT technical support needs.
